Service Advisor Opportunities in Agricultural Machinery

3 weeks ago


London, Greater London, United Kingdom Bennett And Game Recruitment Full time

We are seeking an experienced Service Advisor to join our Agricultural team in the South East region. As a Service Advisor, you will be responsible for providing exceptional customer service, communicating with customers, and ensuring their needs are met.

Service Advisor Key Responsibilities
  • Communicate with customers to provide information about products and services or to obtain details of customer issues.
  • Produce job cards and update customer and machine records.
  • Prepare and complete invoices, advise customers on estimated costs of repairs, and timescales of work due to be completed.
  • Liaise with technicians about parts ordering to ensure requisite parts are available and communicate any time restrictions to customers in a timely manner.
  • Liaise with customers to schedule in Breakdowns, Repairs, Services, and follow-up on customers' service satisfaction.
  • Answer telephone service enquiries, actioning customers' requirements, or advising customers over the phone and in person.
  • Perform other duties as assigned by management in a professional and efficient manner.
Service Advisor Requirements
  • Previous experience is essential within an agricultural machinery or automotive aftersales environment or similar.
  • Excellent customer communication skills and telephone manner are essential.
  • Must be computer literate and confident using Microsoft Word, Excel, and office.
  • Ability to work under pressure and in a fast-paced environment.
  • Experience working with Ibcos Gold system would be an advantage, but not essential, as full training will be provided.
Service Advisor Benefits
  • Salary: £13.50-£14.50 an hour.
  • Working Hours: 8:00am-5pm Monday to Friday in the winter and 8am-6pm in the summer.
  • Holiday Package: 22 days+8BH.
  • Company Phone and Laptop.
  • Health Insurance.
  • Training provided.
  • Company discounts.
  • Discretionary Company bonus based on branch performance.
  • Pension.

Please note that this is a 100% office-based role.



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