Service Delivery Manager

3 weeks ago


Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

Service Manager Job Description

CBW Staffing Solutions is seeking an experienced Service Manager to lead the Service and Maintenance division. The successful candidate will be responsible for ensuring clients are serviced, providing quotes, and managing teams of engineers.

Main Responsibilities:

  • Manage all financial budgets, P&L, and technical issues.
  • Manage agreed KPIs and SLAs.
  • Responsible for managing the delivery of HVAC projects.
  • Responsible for sales and delivery of works.
  • Recruitment of any new staff required on sites.
  • Responsible for the technical development of all staff, including annual appraisals.
  • Management of client relationships on a daily basis.
  • Management of all reports.
  • Manage any additional business opportunities that will deliver client satisfaction and increase contract sales revenue.

Requirements:

  • Qualified in HVAC engineering discipline; C&G, HNC, HND, or higher.
  • Proven background in understanding of budgets and P&L.
  • Strong technical engineering understanding.
  • Sales experience would be an advantage.
  • Previous experience of managing large engineering teams.
  • Experience of service delivery to high-profile technical clients.
  • Ability to communicate both verbally and in writing with all levels of staff and clients.
  • Ability to manage and prioritise a demanding and varying workload.
  • Ability to deliver projects on time and on budget.

Package:

  • Salary up to £70k + car allowance.
  • Bonus.
  • 25 days holiday.
  • Healthcare.
  • Pension.


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