Sales Ambassador

3 weeks ago


Bicester, Oxfordshire, United Kingdom Bicester Village Full time

Role Overview

As a Sales Consultant at Bicester Village Outlet store, you will embody the brand's values and deliver exceptional customer service experiences. Your primary focus will be on maintaining high standards of excellence, creating customer loyalty, and driving sales growth.

Key Responsibilities

  • Provide outstanding customer service, adhering to our service values and standards.
  • Achieve daily, monthly, and annual sales targets, demonstrating knowledge of sales techniques and product trends.
  • Ensure store presentation meets company standards, including uniform and grooming requirements.
  • Handle customer complaints, resolving issues to satisfaction, and maintaining a high level of customer satisfaction.
  • Participate in mystery shop reports, achieving a score of at least 85%.
  • Understand and adhere to company policies, procedures, and compliance regulations.

Requirements

  • Excellent communication skills, with English as a requirement and other languages an asset.
  • Sales experience in a luxury brand and/or fashion outlet retail environment.
  • Ability to adapt to a fast-paced, high-pressure environment and initiate effective communication.
  • Motivated team player with strong clienteling skills and experience.

What We Offer

  • Competitive commission scheme.
  • Uniform and grooming standards.
  • Discount program.
  • Access to private sales across various Maisons.

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