Customer Service Portfolio Manager

7 days ago


Watford, Hertfordshire, United Kingdom Corona Energy Full time
Job Overview

At Corona Energy, we're seeking a highly skilled Customer Service Portfolio Manager to join our rapidly growing corporate customer service department. This role offers a competitive package of remuneration, with an estimated salary of £38,000 per annum, plus access to a wide range of company benefits and development opportunities.

The Role

As a Customer Service Portfolio Manager, you will be responsible for managing a portfolio of corporate customers, ensuring their interactions with our business are of the highest standards. You will work proactively to build strong relationships within your portfolio, using excellent attention to detail to bring resolutions or plan for future requirements. On a daily basis, this role involves working with customers over the phone, using email and by video-call, so you must be a confident communicator able to adapt your style to changing circumstances and demand.

Required Skills and Qualifications

To succeed in this role, you will need to have a proven track record of delivering exceptional customer service, with experience in working with corporate customers. You will also need to have excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.

Benefits

This role offers a competitive salary, plus access to a wide range of company benefits, including private medical insurance, life assurance, and income protection scheme. You will also have access to a wealth of development opportunities, including training and mentorship programs, to support your career growth.

Working Pattern

In this role, you will be able to work on a hybrid pattern, with Tues-Thurs in the office and Monday and Friday at home. Our standard office hours are 0830 – 1700, Monday to Friday.

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