Automotive Repair Specialist

4 days ago


Warrington, Warrington, United Kingdom Solus Accident Repair Centres Full time
About the Role

The Aviva Fulfilment Centre Repair Consultant is a pivotal position in our customers' story, working closely with our skilled AFC Technical team to achieve the best outcome. Reporting directly to the AFC Technical Lead, this role plays a crucial part in recording and estimating all repair information while safeguarding customer satisfaction.

Key Responsibilities:

  • Carry out computerised estimates using Audatex
  • Communicate with customers to provide repair information and an indication of completion time
  • Compile all relevant information and complete supporting documentation
  • Record all estimate / repair information on the Advance system
  • Monitor progress of the vehicle through the repair process
  • Negotiate estimates with the Aviva Engineer when required
  • Discuss claim related issues with the Aviva Engineers
  • To identify opportunities for non-insurance related repairs
  • To assist other team members as and when required
About Solus Accident Repair Centres

Solus is one of the largest body repair groups in the country, wholly owned by Aviva employing over 1000 expert people across 25 UK locations. With over 700,000 vehicles repaired in the last 15 years, we have established ourselves as a leading provider of accident repair services.

Benefits

We offer a competitive salary of £30,000 per annum, plus benefits including:

  • A competitive bonus scheme
  • Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family
  • Our excellent benefits and rewards packages
  • Competitive employer matched pension contributions
  • Discounts on Aviva products and services
  • Savings and benefits schemes
  • Discounts and schemes for electric vehicle purchase for all employees
Requirements

To be successful in this role, you will need:

  • Proven experience or knowledge of working in the automotive repair industry
  • ATA Accredited - Required
  • AQP qualification
  • Customer service skills


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