Cruise Sales Representative

2 weeks ago

Manchester, United Kingdom Dreamlines Full time

Cruise Sales Role Overview

We are seeking a skilled Cruise Sales Consultant to join our team at Dreamlines, a leading online cruise retailer. As a Cruise Sales Consultant, you will be responsible for selling cruise holidays to our customers, including bespoke itineraries, to achieve and exceed sales targets while providing exceptional customer service.

Key Responsibilities

  • Convert incoming calls, emails, and web chats into bookings to meet personal sales targets
  • Sell cruise holidays across all cruise lines and dynamically package and tailor-make holidays to fit customers' specific requirements, including selling cruises, flights, hotel stays, and land tours
  • Upsell and book ancillary products and services where appropriate
  • Provide excellent call quality compliant with current industry regulations, such as GDPR
  • Offer exceptional customer service by building rapport and using personal experience to make us stand out from our competitors and encourage customer loyalty
  • Remain aware of current offers, promotions, discounts, and marketing campaigns and use this information to maximize sales opportunities
  • Keep up to date with own product knowledge, including completion of all cruise line online learning platforms, attending in-house training, and being aware of current industry trends
  • Maximize skills on cruise line and in-house booking systems and make recommendations for improvements where needed
  • Follow company processes to minimize errors and ensure all bookings are completed, including when elements are out of system range at the time of original booking
  • Develop effective relationships with other team members and departments to share ideas to maximize sales and improve processes

Requirements

  • Previous experience selling cruises or bespoke long-haul itineraries is essential
  • Self-driven to work towards and exceed targets
  • Past telephone sales experience, preferably in travel retail or tour-operating
  • Dynamic packaging experience is preferred
  • Passionate and enthusiastic about selling cruises
  • Homeworking experience is preferred
  • Good cruise and travel product and system knowledge
  • Previous experience of using Amadeus/GDS flight systems is preferred but not essential

Benefits

  • Competitive basic salary plus lucrative bonus scheme. OTE £30K - £45K+
  • Access to an employee discount platform which offers savings on many different providers
  • Access to all cruise line incentive schemes, e.g., Shine Rewards, Myclubroyal etc.
  • Contributory company pension scheme
  • Educational cruise trips and ship visits
  • Discounts on cruises & holidays for family and friends
  • Refer a friend bonus

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