Commercial Hub Coordinator
2 weeks ago
We are seeking a highly skilled and experienced Commercial Hub Administrator to join our team at Twinings UK&I. This is a newly created fixed-term role that will enable our sales/commercial teams to build industry-leading customer relationships and execute exciting commercial plans.
Key Responsibilities- Support Customer Engagement: Bring creativity, planning, and organisation to support customer and consumer engagement, ensuring seamless communication and coordination.
- Manage Commercial Operations: Work with the commercial team to manage the loading of promotion proposals into customer systems, monitor 'in outlet' execution, and manage our activation App.
- Deliver Excellent Customer Service: Support our UK commercial teams to ensure brilliant in-store, online, and outlet planning/executions, ensuring excellent customer experiences.
- Improve Processes: Work with the commercial teams to identify improved ways of working and efficiencies in administration processes, driving continuous improvement.
- Contribute to Business Growth: Be a key contributor towards winning new business by ensuring new customer processes are achieved post-agreement, specifically in retail and out-of-home, with delivery of product imagery, certification, and product samples.
- Organise Events: Support the Commercial team with the organisation of inspiring brand and customer engagement days and trade shows, covering the sourcing of relevant locations and logistics to support the brand direction.
- Admin Experience: Demonstrable experience in diverse admin support roles, ideally underpinning the work of a customer-facing sales team.
- Attention to Detail: Strong attention to detail and accuracy of work, ensuring high-quality deliverables.
- Continuous Improvement: Curious mindset focused on continuous improvement and a drive to learn new things, growing this brand-new role with you.
- Communication Skills: Strong communication skills with multiple stakeholders to ensure connections are strong.
- Organisational Skills: Proactive ability to prioritise, organise, and plan multiple tasks concurrently.
- Creativity: Creativity to bring the brand identity to life in set-piece events.
- Problem-Solving: An ability to look outside to help look at different ways of working in order to make us best in class when it comes to customer relationships.
- Travel: Willingness to travel when required, for example, to support trade shows.
- Yearly Bonus: Yearly bonus based on personal contribution and financial performance.
- Flexible Working: Flexible working options.
- Holiday Allowance: 25 days holiday plus 8 bank holidays and the option to buy and sell holidays.
- Wellbeing: Onsite Gym and Wellbeing Centre.
- Perks: Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants, and many more.
- Pension Scheme: Pension scheme with your contributions matched for up to 10% of your salary.
- Cycle Scheme: Cycle to work scheme.
- Cash Plan: SimplyHealth Cash plan.
- Staff Discounts: Onsite Staff shop and online staff discounts.
- Electric Car Scheme: Electric Car Scheme.
- Digital Nomad: Up to four weeks per year working from anywhere via our Digital Nomad scheme.
- Development Opportunities: Opportunity for a variety of market-leading development opportunities.
- Recharge Days: 2 recharge days a year to pause and get back on top and thriving.
- Connection Events: Inspiring connection events in line with our exciting wellbeing vision.
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