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Service Desk Engineer

2 months ago

Boughton Street, Kent, United Kingdom Intec Select Full time

Job Title: 2nd Line Support Analyst

Job Type: Full-time

Company: Intec Select

Location: Remote (Kent)

Job Description:

We are seeking an experienced 2nd Line Support Analyst to join our team at Intec Select. As a 2nd Line Support Analyst, you will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues, and escalating complex problems to senior engineers.

Key Responsibilities:

  • Technical Support: Provide technical support to end-users via phone, email, or remote desktop sessions.
  • Troubleshooting: Troubleshoot and resolve technical issues related to hardware, software, and network infrastructure.
  • Escalation: Escalate complex problems to senior engineers for further assistance.
  • Documentation: Maintain accurate and detailed documentation of all technical issues and resolutions.
  • Communication: Communicate effectively with end-users, senior engineers, and other stakeholders to ensure timely resolution of technical issues.

Requirements:

  • Technical Skills: Microsoft Exchange, Active Directory, Cloud (Azure, AWS or Google cloud), SCCM, Office 365, Mobile Device Management, Intune, Windows Servers, Server Virtualisation (HyperV / VMWare), Local Area Networking, Symantec Products, Cisco LAN/WAN (routers, switches, ASAs), Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls, Citrix (XenApp/XenDesktop).
  • Experience: 2+ years of experience in a similar role, preferably in a Microsoft consultancy environment.
  • Education: Bachelor's degree in Computer Science, Information Technology, or related field.

What We Offer:

  • Competitive Salary: £38,000 - £55,000 per annum.
  • Excellent Benefits Package: Comprehensive health insurance, retirement plan, and paid time off.