Change Control and Implementation Expert
3 days ago
LA International is seeking a skilled Change Control and Implementation Expert to join our team. The successful candidate will have strong analytical and problem-solving skills, with the ability to work well under pressure in a team environment.
The salary for this role is £60,000 - £80,000 per annum, depending on experience, and is based in Wiltshire with hybrid remote working options available.
About the Role:
- This role involves implementing and managing the configuration management process, ensuring that all changes to Configuration Items are recorded as part of the change process.
- You will identify, document, maintain, and control configuration items through their lifecycle.
- Process improvements will be initiated and implemented from insights gained from process performance measures and end-user feedback.
- The Change Control and Implementation Expert will review and report on the performance of configuration management, highlighting performance against SLAs and KPIs, and providing insights from trend analysis.
Requirements:
- 5+ years of related experience in administering and delivering configuration management.
- ITIL certification.
- Agile/SAFe experience.
- Strong customer-facing skills with an ability to interact in confidence with clients.
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