Director of Operational Excellence

9 hours ago


Bishop's Stortford, Hertfordshire, United Kingdom Ascend Airways Full time
Ascend Airways Job Opportunity:

We are seeking an experienced Senior Operations Control Specialist to join our team at Ascend Airways. In this role, you will be responsible for leading the Operations Control Centre team and ensuring safe, compliant, and punctual services. You will also contribute to company and industry working groups, identifying opportunities to enhance processes and systems.

Responsibilities:
  • Lead the Operations Control Centre team, pivotal figure during operational disruption and in realising commercial opportunities.
  • Promote safe and compliant activities proactively.
  • Interpret KPIs/metrics into daily objectives.
  • Manage disruptions effectively, collaborate with teams, and escalate when necessary.
  • Identify opportunities to enhance processes and systems.
  • Train colleagues, impart knowledge, support personal development, and team initiatives.

Requirements:
  • Extensive experience working within the Operational environment for a Type-A AOC holder.
  • Leadership and mentoring experience.
  • ACMI operations and charter sales experience.
  • Knowledge of Flight Time Limitations and experience managing Flight & Cabin Crew rosters.
  • Proficiency with operations control and safety management software, strong MS product skills.
  • Flight Planning/ATFM competency.
  • People Management and coaching skills/qualification.
  • Comprehensive knowledge of passenger welfare legislation.
  • Ground Handling operational standards experience.
  • Auditing experience/qualification.
  • Experience supporting Emergency Response Procedures.
  • Conversant in meteorology and aircraft performance.
  • Strong communication skills.
  • Environmental acumen.

Benefits:
  • Competitive salary: £60,000 - £80,000 per annum
  • Attractive working environment including home working and great opportunities for career progression


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