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Facilities Management Coordinator

2 months ago

Ipswich, Suffolk, United Kingdom Hays Specialist Recruitment Limited Full time

Your new company is a leading provider of facilities management and professional services in the UK. It offers a wide range of services, including security, engineering, cleaning, landscaping, energy and property consultancy, and healthcare services. It is known for its focus on sustainability and creating exceptional work environments.

Your new role involves working in a fast-paced environment, providing support to the facilities management team. Responsibilities for this position include:

  • Facilities Management Support: Provide assistance with day-to-day facilities management tasks, ensuring smooth operations and efficient service delivery.
  • Customer Service and Administration: Deliver exceptional customer service through multiple channels, including phone, email, and in-person interactions.
  • Service Delivery and Quality Assurance: Ensure that service level agreements (SLAs) and key performance indicators (KPIs) are met, and that customer expectations are exceeded.
  • Communication and Collaboration: Liaise with customers, operational staff, and management to answer queries, resolve issues, and provide updates on service delivery.

What you'll need to succeed:

  • Experience in Customer Service: A proven track record of providing excellent customer service in a fast-paced environment.
  • IT Skills: Confident use of IT systems, including Microsoft Office (Word, Excel, PowerPoint).

What you'll get in return:

  • Opportunities for Growth and Development: Working with our client will allow you to progress and gain further qualifications and access to high street retail discounts, flexible lifestyle benefits, and platforms.
  • Supportive Work Environment: A collaborative and supportive work environment that encourages open communication and teamwork.