Technical Services Leadership Position

3 days ago


Leeds, Leeds, United Kingdom CV-Library Full time

Job Title: Technical Services Leadership Position

Location: Remote, ideally based along the M62 corridor and beyond.

We are seeking a dynamic leader to oversee the delivery of field-based technical services, driving performance through strong team management, strategic resource planning, and innovative problem-solving. This leadership position requires managing a multi-skilled, field-based team to deliver top-tier technical services.

The Role: Driving Excellence in Technical Service

In this position, you will be responsible for ensuring key performance indicators such as response time, first-time fix rate, and first-time installation are consistently achieved. You will use data insights to produce detailed reports on service performance and client satisfaction, identifying opportunities for continuous improvement.

Key Responsibilities
  1. Leadership: Manage and motivate a team to deliver exceptional technical services.
  2. Operational Excellence: Monitor KPIs, address escalations, and ensure compliance with industry standards and protocols.
  3. Data-Driven Improvements: Leverage performance data to drive service enhancements and provide reporting on operational progress.
  4. Strategic Oversight: Balance resources effectively to maintain consistent service quality.

A proven track record of managing multi-skilled field service teams and navigating changes is required. A degree in engineering, business, or equivalent experience is essential. Experience in stakeholder engagement, budget management, and inspiring teams is also beneficial.

Essential Skills & Experience:
  1. Solid engineering and technical commercial expertise.
  2. Background in technical service management.
  3. Proven experience in field team management.
  4. Degree in engineering, business, or equivalent experience.

Estimated Salary: £60,000 - £80,000 per annum, depending on experience.

Benefits: Generous holidays, performance rewards, health and well-being, green commute, robust pension, and company car or allowance.



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