Technical Services Leadership Position
3 days ago
Job Title: Technical Services Leadership Position
Location: Remote, ideally based along the M62 corridor and beyond.
We are seeking a dynamic leader to oversee the delivery of field-based technical services, driving performance through strong team management, strategic resource planning, and innovative problem-solving. This leadership position requires managing a multi-skilled, field-based team to deliver top-tier technical services.
The Role: Driving Excellence in Technical ServiceIn this position, you will be responsible for ensuring key performance indicators such as response time, first-time fix rate, and first-time installation are consistently achieved. You will use data insights to produce detailed reports on service performance and client satisfaction, identifying opportunities for continuous improvement.
Key Responsibilities- Leadership: Manage and motivate a team to deliver exceptional technical services.
- Operational Excellence: Monitor KPIs, address escalations, and ensure compliance with industry standards and protocols.
- Data-Driven Improvements: Leverage performance data to drive service enhancements and provide reporting on operational progress.
- Strategic Oversight: Balance resources effectively to maintain consistent service quality.
A proven track record of managing multi-skilled field service teams and navigating changes is required. A degree in engineering, business, or equivalent experience is essential. Experience in stakeholder engagement, budget management, and inspiring teams is also beneficial.
Essential Skills & Experience:- Solid engineering and technical commercial expertise.
- Background in technical service management.
- Proven experience in field team management.
- Degree in engineering, business, or equivalent experience.
Estimated Salary: £60,000 - £80,000 per annum, depending on experience.
Benefits: Generous holidays, performance rewards, health and well-being, green commute, robust pension, and company car or allowance.
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