Customer Service Leadership Position in Leeds

2 weeks ago


Leeds, Leeds, United Kingdom OCU Full time

As a Customer Service Leadership Position in Leeds, you will have the opportunity to work with a fast-paced and dynamic team at OCU Group.

The role involves managing a team of call centre agents and ensuring that they meet performance targets adhere to company policies and deliver high-quality customer service.

The estimated salary for this position is around £38,000 - £42,000 per annum, depending on experience.

This role requires strong leadership excellent communication skills and a focus on meeting both individual and team objectives.

You will be responsible for monitoring daily activities and performance to ensure that service levels are met conducting regular team meetings to discuss performance provide updates and share best practices.

Additional responsibilities include tracking and evaluating team members' performance using KPIs such as call handling time customer satisfaction and resolution rates.

OCU Group prides itself on empowering its employees and offering opportunities for them to take control of their own personal development and career progression in a supportive environment.



  • Leeds, Leeds, United Kingdom Leeds Supply Service Full time

    OverviewWe are recruiting for qualified or experienced individuals to support a variety of schools in Leeds as Higher-Level Teaching Assistants. This role offers a unique blend of teaching assistant duties and the chance to take the lead in delivering lessons.Job DescriptionAs a Higher-Level Teaching Assistant, your responsibilities will include planning,...


  • Leeds, Leeds, United Kingdom CLD Recruitment (Leeds) Ltd Full time

    About Our CompanyWe are CLD Recruitment (Leeds) Ltd, an Equal Opportunities employer, welcoming applicants from all backgrounds.Job DescriptionThe successful Branch Manager will be responsible for delivering outstanding customer service, ensuring compliance with applicable legislation, and conducting sales and lettings valuations. With a focus on day-to-day...


  • Leeds, Leeds, United Kingdom Woodrow Mercer Healthcare Full time

    We are currently recruiting for a Leeds Clinic Leadership Position to support our healthcare organisation based in Leeds on a permanent basis.Job Purpose:This role involves responsible for planning, financial management, staff development, quality improvement and the coordination of multiple disciplines. With a focus on patient safety and quality...


  • Leeds, Leeds, United Kingdom Leeds Bread Co-op Full time

    Job Title: Leeds Building Services TechnicianWe are looking for a skilled Technician to join our team at Leeds Building Services.In this role, you will deliver repairs and maintenance services across the city, including domestic and commercial buildings, schools, civic buildings, offices, leisure centres, and community facilities.You will be part of a...


  • Leeds, Leeds, United Kingdom Leeds Supply Service Ltd Full time

    Job OverviewA senior role for an experienced teaching assistant, providing leadership and instructional support in schools across Leeds. This position offers a unique blend of teaching assistant responsibilities and leadership opportunities, allowing you to develop your skills and contribute to student growth.Key Responsibilities:Plan and deliver learning...


  • Leeds, Leeds, United Kingdom CLD Recruitment (Leeds) Ltd Full time

    Company OverviewCLD Recruitment (Leeds) Ltd is a reputable employment agency, and we are currently seeking an experienced Branch Manager to join their team. This role presents an exciting opportunity for a driven professional to lead a team and drive business growth.Estimated Salary: £30,000 + bonusAs a Branch Manager, your primary responsibility will be to...


  • Leeds, Leeds, United Kingdom Leeds Supply Service Ltd Full time

    Role ProfileThis Education Leadership Role offers a unique opportunity for an experienced teaching assistant to advance their skills and take on additional responsibilities. As an Education Leadership Role, you will be responsible for leading classes and delivering lessons, while providing support to the teacher as needed.About the RoleThe successful...


  • Leeds, Leeds, United Kingdom University of Leeds Full time

    About the RoleWe are seeking an exceptional Technical Leader to join our team at the University of Leeds.As a Technical Leadership Position, you will be responsible for leading the technical team and providing strategic guidance on the development of technical resources.You will work closely with students, researchers, and academics to provide advice and...


  • Leeds, Leeds, United Kingdom Leeds Supply Service Full time

    Leadership Opportunities for HLTAWe are looking for a highly skilled HLTA to join our team at Leeds Supply Service. As a key member of our staff, you will be responsible for leading classes, planning and delivering engaging lessons, and contributing to the development of our school's curriculum.Responsibilities:Leading classes and mentoring...


  • Leeds, Leeds, United Kingdom Leeds Supply Service Ltd Full time

    We are seeking an experienced School Administrator to join our team at Leeds Supply Service Ltd. As a key member of our staff, you will be responsible for providing administrative support in busy school receptions.This role requires a strong organisational skills and the ability to work effectively in a fast-paced environment. You should have a good...


  • Leeds, Leeds, United Kingdom Leeds Supply Service Full time

    Job Overview:We are seeking an experienced and motivated school support professional to join our team.This is a fantastic opportunity to work in a busy school reception, providing administrative support to the school administration team.About the Role:Responsibilities include:Managing school records and documentsPreparing and sending correspondence to...


  • Leeds, Leeds, United Kingdom Leeds Bread Co-op Full time

    Job Title: Leeds Youth Services ManagerWe are seeking an exceptional leader to manage the delivery of our youth services in Leeds.The successful candidate will be responsible for developing and implementing effective youth programmes, building strong relationships with stakeholders, and ensuring the overall success of our services.Key...


  • Leeds, Leeds, United Kingdom Leeds Supply Service Ltd Full time

    Leeds Supply Service Ltd is seeking a dedicated and enthusiastic Teaching Assistant to join our team of professionals. As a SEND specialist, you will provide support and guidance to students with SEND in schools across Leeds, promoting their learning and inclusion.You will work closely with teaching staff to develop individualized plans and strategies to...


  • Leeds, Leeds, United Kingdom Tenpin Ltd Full time

    We are looking for a driven and ambitious Leadership Manager to join our team at Tenpin Ltd in Leeds. As an Assistant Manager, you will play a key role in ensuring our customers have an exceptional experience when visiting us.About the RoleThis is an exciting opportunity to develop your leadership skills and take on new challenges. You will be responsible...


  • Leeds, Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full time

    Job OverviewWe are seeking a highly skilled Biomedical Scientist to join our team at Leeds Teaching Hospitals NHS Trust. This is an excellent opportunity for a motivated individual to work in a dynamic and innovative environment.The successful candidate will be responsible for performing a wide range of complex technical procedures, including the safe and...


  • Leeds, Leeds, United Kingdom Leeds Supply Service Full time

    Company Overview:The Leeds Supply Service is a leading provider of educational support staff, partnering with schools to deliver exceptional learning experiences.We are currently recruiting for qualified or experienced individuals to take on the role of Higher-Level Teaching Assistant (HLTA) and contribute to the development of students in diverse...


  • Leeds, Leeds, United Kingdom Trinity Leeds Full time

    We are seeking an experienced Store Manager to join our team at Trinity Leeds, responsible for the day-to-day operation of the store, including managing a team of sales associates, ensuring excellent customer service, driving sales growth, and controlling costs.The ideal candidate will have 2+ years of retail management experience, a proven track record of...


  • Leeds, Leeds, United Kingdom Leeds Supply Service Ltd Full time

    Join our team as a Learning Support Assistant in Leeds and make a positive impact on the lives of young people!We are seeking a highly motivated and enthusiastic individual to provide educational support to pupils in a range of settings.As a Learning Support Assistant, you will work closely with teachers and other support staff to deliver high-quality...


  • Leeds, Leeds, United Kingdom Leeds City Council Full time

    Unlock Career OpportunitiesAbout the Role:We are seeking an exceptional Operational Manager to join our team at Carers Leeds. As a key member of our Senior Management Team, you will play a crucial role in managing a dedicated team, overseeing projects, and delivering our service.Key Responsibilities:Lead, inspire, and manage a team of Carer Support Workers...


  • Leeds, Leeds, United Kingdom Leeds Supply Service Ltd Full time

    Leeds Supply Service Ltd is seeking a talented Teaching Assistant to join our team of professionals supporting children with special educational needs.This is an exciting opportunity for a motivated individual to make a real difference in the lives of children and young people.The successful candidate will have a proven track record of supporting pupils with...