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Duty Manager
2 months ago
The Duty Manager is a key member of the Lost Shore Surf Resort team, responsible for delivering a world-class visitor experience. This involves role modeling the right behaviors, taking the lead in incidents, resolving issues, and maintaining high standards of cleanliness and customer service.
Key Responsibilities- Deliver a day-to-day visitor experience at the Lost Shore Surf Resort, ensuring a seamless and enjoyable experience for all guests.
- Work across departments to ensure the resort's reputation as a world-class destination is maintained.
- Responsible for delivering accurate and timely information to visitors, ensuring they have a thorough understanding of resort products and experiences.
- Report to the Resort Director, working closely with the HOD and Team Leader teams to achieve shared goals.
Ensure the LSSR Site Team has a thorough knowledge of resort products and experiences, encouraging listening to and acting on visitor feedback. Understand visitors' needs, meet targets for repeat visitors, and communicate professionally across various channels.
Working as a TeamWork with the Resort Director to recruit and retain top talent, ensuring adherence to feedback and communication. Support effective communication across the resort, promptly resolve issues, and maintain compliance with People Policies and Procedures.
Qualifications, Skills, and Experience- Demonstrates high energy levels and determination to achieve excellence, maintaining a customer-centric approach and refusing to accept second best.
- Exhibits excellent people skills, motivating and inspiring others, along with strong organizational and time-management abilities and a keen attention to detail.
- Combines a sense of fun with a deep affinity for the main products and experiences, while being ethically minded and committed to social and environmental responsibilities.
- Maintains a calm demeanor under pressure, effectively handling complaints and emergencies, and consistently displays a strong work ethic, always ready to roll up their sleeves and get involved.
As a Duty Manager, you'll need to be flexible with your schedule, working a variety of shifts, including early mornings, late evenings, and weekends. Your commitment to ensuring the resort's smooth operation during peak times is essential.
Why Join the Lost Shore Team?- A front-row seat to the opening of Europe's largest inland surf resort.
- A team that knows how to have fun at work but equally understands the value of hard graft.
- A chance to put your stamp on Lost Shore's legacy.
- On top of an attractive salary, you will also enjoy a competitive benefits package, including 28 days paid holiday, pension, and more.
