Service Operations Manager

3 weeks ago


Kirkcaldy, Fife, United Kingdom CV Library Full time

Company Overview:

CBRE Global Workplace Solutions is a leading provider of integrated facilities and corporate real estate management.

We are seeking a Service Operations Manager to join our team. The successful candidate will have day-to-day technical management of a location, including task and people management, budget control, service delivery and customer satisfaction.

This role will be responsible for the overall management of the technical operations at the site, working with our team and suppliers to ensure that services are provided to a high standard, continually improved to exceed customer expectations.

The estimated salary for this role is £60,000 - £80,000 per annum, depending on experience.

Job Responsibilities:
  1. Client Relationship Management: Acts as point of contact and develops positive relationships with the client for all technical services.
  2. Team Management: Manages onsite technical operation teams in terms of staffing, training, development and performance.
  3. Account Management: Supports account management team to monitor and modify services deliverables in accordance to the change of Client's business needs.
  4. Procedure Development: Reviews and establishes procedure playbooks that demonstrate performance is being consistently delivered.
  5. HSE Management: Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimise risk exposure to the Client.
  6. Budget Management: Develops and controls an annual OMR budget, including direct and indirect contract service expenses, preventative maintenance costs, project costs, rental expenses, energy management expenses and project/capital items.
  7. Deliverable Management: Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and 'dark green' customer satisfaction feedback.
  8. Compliance: Ensures all statutory compliance requirements are met through the use of CBRE's HSE & Risk systems and processes.
  9. Leadership: Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team.
  10. Quality Focus: The Technical Lead must possess an eye for quality and attention to detail.


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