Senior Account Handler
3 weeks ago
At Howden Group Holdings, we're on the hunt for a skilled Senior Account Handler to join our team in Colchester. As a key member of our Corporate & Commercial division, you'll play a vital role in delivering exceptional service to our clients.
Key Responsibilities:
- Assist in achieving Group/Division client retention targets by providing an excellent level of service.
- Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary, and action meeting points (if applicable).
- Obtain renewal terms and present to client.
- Produce and issue professional summaries and reports using Howden templates.
- Issue renewal documentation in line with contract certainty.
- Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
- Prioritise and handle all work promptly and accurately.
- Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
- Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
- Produce accurate and professional documentation at all times using relevant Howden templates.
- Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
- Refer all queries that fall outside own experience, knowledge, and authority to senior staff.
- Liaise with and assist other branches and Group Resources as necessary.
Requirements:
- Working knowledge of all the main classes of general insurance and the CII's Code of Ethics and GDPR.
- Must have a minimum of 5 years' corporate insurance experience.
- Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain any required CPD points.
About Us:
At Howden Group Holdings, we're a people-first business with a unique culture that's driven by our employee-ownership model. We're committed to creating a collaborative and innovative environment where our colleagues can thrive and grow. Our focus on diversity and inclusion ensures that we attract and retain the best talent in the market.
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