Client Engagement Expert

3 weeks ago


Liverpool, Liverpool, United Kingdom Rize Agency Full time

Rize Agency is looking for a skilled Client Engagement Expert to enhance fan experiences and drive revenue growth. In this role, you will engage in real-time conversations, promote content, and maximise creator earnings.

You will play a vital part in fostering engagement, maintaining relationships, and providing a positive experience for fans. You will have flexible hours, remote work options, and the opportunity to earn through salary and commission.

Responsibilities:

  • Engage in real-time conversations with fans and subscribers on subscription platforms.
  • Maintain a friendly, engaging, and professional tone to enhance the fan experience.
  • Build and sustain long-term relationships with subscribers to increase engagement and retention.
  • Promote content, upsell premium services, and maximise creator earnings.
  • Collaborate with the management team to align chat strategies with creator goals.
  • Track and report key metrics related to fan engagement and revenue growth.
  • Ensure confidentiality and professionalism when handling sensitive information.

Requirements:

  • Excellent written English skills (additional languages are a plus).
  • Strong communication and conversation skills.
  • Ability to work 8 hours a day, 6 days a week.
  • High attention to detail and multitasking abilities.
  • Self-motivated and able to work independently with minimal supervision.
  • Reliable internet connection and basic tech skills (chat software experience is advantageous).
  • Previous experience in online customer service, sales, or chat-based roles is preferred but not essential.

Benefits:

  • Base salary: $50,000 per year, with additional commission earnings based on performance.
  • Remote work: enjoy the flexibility of working from anywhere in the world.
  • Opportunities for growth: a rapidly growing company with potential for career advancement.
  • Collaborative team environment: supportive colleagues focused on shared success.


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