Security Solutions Analyst

3 weeks ago


Nottingham, Nottingham, United Kingdom Thrive Full time

Job Overview

Thrive Networks seeks a Security Business Analyst to optimize client relationships and improve security service delivery. This role requires conducting regular meetings with clients to discuss security performance, analyzing security operations data, and implementing quality improvement initiatives.

Key Responsibilities:

  • Meet with clients to discuss security performance, operational concerns, and security tool configurations.
  • Collaborate with internal teams to create customized reports for client use, facilitating security operations analysis.
  • Develop and execute client quality improvement plans in partnership with Security Operations leadership.
  • Analyze client feedback and data to provide actionable recommendations for process improvements.
  • Represent Security Operations at internal and external onboarding meetings.
  • Work closely with project management, deployment, and security operations teams to ensure seamless security solution onboarding.
  • Monitor client feedback trends to enhance overall service experience.
  • Follow up with clients after CSAT survey feedback.
  • Share customer feedback and suggestions with Security Operations leadership.
  • Additional tasks as needed.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Familiarity with network protocols, operating systems, application layer protocols, and security best practices.
  • Basic understanding of Security Information and Event Management (SIEM), Endpoint Detection and Response (EDR), and other foundational cybersecurity concepts.
  • Awareness of common cybersecurity threats.
  • Ability to explain technical concepts in a clear and concise manner.
  • Strong organizational and multitasking skills.
  • Desire for continuous learning and improvement.
  • Analysis and problem-solving skills.


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