Operations Manager
2 weeks ago
About the Role
We are seeking a highly motivated and experienced Assistant Manager to join our Tenpin Ltd team. As a key member of our centre management team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our leisure centre.
Key Responsibilities
- Lead by example and promote a culture of excellent customer service within the centre
- Assume day-to-day responsibility for the operational management of the centre
- Support the centre manager in the achievement of all budgets, targets and KPIs
- Deputise in the absence of the centre manager
- Undertake ownership for own training and development to grow into the future role of centre manager
- Lead and develop the centre team to achieve exceptional results
- Support the centre manager in the development and implementation of new initiatives and projects
Requirements
- Minimum of 1 year's experience in a management role, ideally within leisure, hospitality or retail
- Proven track record of delivering exceptional customer service and leading a team to achieve results
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Passionate about delivering exceptional customer service and driving business results
Benefits
- Competitive salary and benefits package
- Industry leading bonus scheme
- Enhanced holiday entitlement - 33 days per annum (inclusive of Bank Holidays)
- Enhanced Maternity, Paternity, Adoption leave
- Tenpin Treats - Retailer discounts, Smart Tech and Best Doctors
- Free Bowling for family & friends
- Free Food (when working 6 hours or more)
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance - 4 x annual salary
- A day off for your birthday
- Long Service Awards
Career Development
At Tenpin Ltd, we are committed to developing our team members and supporting their career goals. We offer a range of training and development opportunities to help you grow and progress in your career.
What to Expect
As a successful candidate, you can expect a challenging and rewarding role with opportunities for career growth and development. You will be part of a dynamic and supportive team, working in a fast-paced environment that is always looking for ways to improve and innovate.
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