Customer Service Representative

2 months ago


Newmarket, Suffolk, United Kingdom Arrow Electronics, Inc. Full time
Job Description

Arrow ECS is seeking a highly motivated and customer-focused Junior Customer Service Agent to join our team in Newmarket, UK. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Provide day-to-day sales support and customer service activities for assigned accounts, ensuring timely and effective resolution of customer queries.
  • Liaise with internal departments, such as Purchasing, Accounts, and Dispatch, to fulfill customer requirements and resolve queries.
  • Responsible for resolving customer complaints and issues, escalating complex matters to senior team members as needed.
  • Update customers on delivery expectations and provide regular communication to ensure transparency and satisfaction.
Requirements
  • Previous experience in customer-facing roles, preferably in a sales or administration capacity.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proficiency in Microsoft Office tools, particularly Excel, and ability to learn new software systems quickly.
  • Strong organizational skills, with the ability to work independently and as part of a team.
  • Flexibility to work during busy periods and adapt to changing priorities.
What We Offer
  • A competitive salary and benefits package.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A collaborative team culture, with a focus on delivering exceptional customer service.

Arrow ECS is an equal opportunities employer, committed to creating an inclusive and diverse work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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