Technical Support Specialist
6 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Precise Placements Ltd. As a key member of our IT department, you will be responsible for providing exceptional technical support and services to our clients.
Key Responsibilities:- Provide escalation support for 1st Line technical issues and deal with complex technical problems.
- Carry out on-site activities for support, installations, and troubleshooting where necessary.
- Take ownership of the Service Desk and implement new features, improvements, and service level agreements.
- Assist in building and maintaining internal support processes and documentation.
- Liaise with 3rd party vendors and triage support tickets between them and our clients.
- Ensure timely resolution of support tickets and incidents within agreed SLAs.
- Build and maintain relationships with 3rd party suppliers for services such as IaaS, managed printing, and software vendors.
- Perform computer/server and software installations.
- Support the ongoing maintenance and stability of IT Services.
- Perform scheduled maintenance and other tasks, often outside of normal business hours.
- Ensure IT system, standards, and procedures are maintained throughout the business.
- Carry out daily checks of our clients' infrastructure, backups, and monitoring, and take action accordingly.
- Help produce and maintain clear and accurate systems documentation for work undertaken by the IT team and user guidance.
- Engage with various IT Projects.
- Proactively explore new technologies and investigate their potential utilization with the company.
- 2-3+ years of experience in technical support.
- Experience with Autotask and Datto RMM platforms.
- Ideal knowledge of Azure and O365.
- High levels of customer service and client-facing experience.
This role will work closely with the CTO and senior solutions consultants on integration and support projects. The ideal candidate will have a strong understanding of IT systems and be able to work effectively in a fast-paced environment.
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Technical Support Specialist
6 days ago
Wickford, Essex, United Kingdom Precise Placements Ltd Full timeJob Description**Technical Support Specialist - Autotask, Datto RMM, O365, Azure**Precise Placements Ltd is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing high levels of technical support to our clients, working closely with our CTO and senior solutions...
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Technical Support Specialist
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