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Resident Service Coordinator

2 months ago

Barking, Greater London, United Kingdom Deverell Smith Recruitment Ltd Full time

Deverellsmith, a leading recruitment agency, is collaborating with a prominent brand in the Build-to-Rent (BTR) sector to find a skilled Resident Service Assistant (RSA) to join their East London team.

This role is ideal for individuals with experience in property management and customer service. The successful candidate will be responsible for:

  • Managing inventory levels and conducting thorough property inspections
  • Coordinating move-out processes and liaising with departing residents to ensure a smooth transition
  • Maintaining accurate records of maintenance requests and ensuring timely resolutions
  • Collaborating with maintenance contractors to address apartment maintenance issues
  • Providing exceptional customer service by responding to resident inquiries and arranging appointments as needed
  • Assisting in managing arrears and ensuring tenancy compliance
  • Overseeing deposit management and ensuring all necessary documentation is in order

As a key member of the team, the Resident Service Assistant will play a vital role in maintaining the high standards of our client's properties and delivering exceptional resident experiences.