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Community Liaison Specialist

2 months ago

Wembley, United Kingdom Velocity Recruitment Full time

About the Role:

We are seeking a highly skilled Resident Liaison Officer to join our team at Velocity Recruitment. As a key member of our Property Services division, you will play a vital role in ensuring seamless communication between residents and our construction teams.

Key Responsibilities:

  • Act as the primary point of contact between residents and our construction teams, providing timely updates and project information.
  • Communicate effectively with residents to address concerns and resolve issues in a professional and courteous manner.
  • Coordinate access to properties for inspections, repairs, and construction activities, minimizing disruption to residents.
  • Assist in organizing and conducting resident meetings, forums, and events to foster open communication and engagement.
  • Maintain accurate records of resident interactions, feedback, and resolutions, ensuring transparency and accountability.
  • Support the project team in ensuring that construction and maintenance activities are conducted with minimal disruption to residents.

Requirements:

  • Proven experience as a Resident Liaison Officer or similar role in the construction or property services industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with residents and construction teams.
  • Strong problem-solving abilities and a customer-focused attitude, with a commitment to delivering exceptional service.
  • Ability to manage multiple tasks and prioritize effectively, with a high level of organizational skills.
  • Familiarity with property maintenance, construction processes, and relevant regulations, with a strong understanding of industry best practices.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook), with the ability to learn new software and systems quickly.

What We Offer:

  • A competitive salary and car allowance or vehicle, reflecting your value to our team.
  • Opportunities for professional development and growth, with a commitment to investing in your skills and career.