Complaints Resolution Specialist
4 weeks ago
We are seeking a skilled Complaints Officer to join our Repairs and Maintenance team in Teddington. As a key member of our team, you will be responsible for handling Stage 2 complaints and providing exceptional customer service to our residents.
Key Responsibilities:- Investigate and resolve customer complaints in a timely and professional manner
- Proactively respond to expressions of dissatisfaction and prevent escalation
- Collaborate with the Customer Service Manager and Divisional Manager to ensure effective complaint resolution
- Maintain accurate records of complaints and provide regular reports on trends and lessons learned
- Make appointments for further works and ensure they are completed to the resident's satisfaction
- Arrange compensation or goodwill gestures as necessary
- Experience working in a customer services environment
- Previous experience working with Local Authorities or Registered Housing Providers is desirable
- Proven ability to work in a busy environment and deliver successful outcomes within challenging deadlines
A competitive hourly rate of £16.50, working hours of 8am - 5pm, and the opportunity to work for a modern and forward-thinking business that values its employees' strengths, skills, and personalities.
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Complaints Resolution Specialist
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Complaints Resolution Specialist
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Teddington, Greater London, United Kingdom Howells Solutions Limited Full timeComplaints Officer RoleWe are seeking a skilled Complaints Officer to join our Repairs and Maintenance team in Teddington. As a key member of our team, you will be responsible for handling Stage 2 complaints and providing excellent customer care.Key Responsibilities:Respond to customer dissatisfaction and provide effective solutionsDevelop and implement...
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