Operations Manager

4 weeks ago

Grimsby, United Kingdom Brightwork Ltd Full time

Job Title: Operations Supervisor

Job Summary:

We are seeking an experienced Operations Supervisor to join our team at Brightwork Ltd. As an Operations Supervisor, you will be responsible for overseeing the day-to-day operational supervision of the depot and road freight undertakings, while liaising with the teams in our other hubs to ensure good and efficient planning.

Key Responsibilities:

  • Oversee the day-to-day operational supervision of the depot and road freight undertakings
  • Liaise with the finance department to ensure effective facilitation with accounts
  • Manage the performance of the road freight and assist with the supervision of new employees by coaching and mentoring
  • Provide support and problem-solving options for problematic shipments and manage client expectations when issues arise
  • Negotiate with domestic transport and logistics services companies and manage the procurement of those services with ongoing review of performance and market cost analysis
  • Provide input and direct support to top-tier and key account clients
  • Implement and ensure policies and procedures are followed as communicated from senior management
  • Prepare client-specific reports when required
  • Prepare and present shipment reports to key stakeholders
  • Liaise with clients and transport companies to coordinate collection and deliveries
  • Ensure warehouse-specific requirements are maintained under CAA Aviation requirements, along with other regulatory commitments

Requirements:

  • 3-5 years' experience in managing road freight operations supporting a wide range of customers operating in the Oil & Gas sector, construction, FMCG sectors, etc.
  • Management/supervisory experience (minimum 3 years) with the ability to motivate and drive team members
  • Good knowledge of road freight planning and use of planning tools (Timpex is used for road freight)
  • General knowledge of freight forwarding, break bulk, heavy lift, over-dimensional, and special project cargoes
  • Strong problem-solving and leadership skills
  • Confident in conflict resolution
  • Advanced negotiation and relationship skills
  • High level of interpersonal skills
  • Positive and professional attitude
  • Proficient in the Microsoft Office suite
  • High attention to detail and strong planning and organizing skills
  • Ability to prioritize tasks effectively in a busy work environment
  • Excellent communication skills both verbal and written
  • Ability to work autonomously and within a team environment
  • Current unrestricted driver's license

Desirable:

  • In-depth knowledge of Road and Multi-Modal Freight Procedures
  • Sound knowledge of Incoterms

About Brightwork Ltd:

Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles.

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