HGV Workshop Supervisor

3 weeks ago

Northampton, Northamptonshire, United Kingdom RH Commercial Vehicles Full time

About the Role

We are seeking an experienced HGV Workshop Supervisor to join our team at RH Commercial Vehicles. As a key member of our workshop team, you will be responsible for leading a team of technicians in the maintenance and repair of commercial vehicles and trailers to DVSA standards.

Key Responsibilities

  • Effectively communicate with the workshop team and service reception to validate booking information and repair times.
  • Manage customer expectations by working with each stage of the service process.
  • Maximise shift performance through effective problem-solving, coaching, and development.
  • Check and sign off R2C inspection documents.
  • Manage workshop work-in-progress and provide timely updates on progress to service reception or directly to the customer.
  • Manage job issues/problems in real-time to control the quality of the repair and minimise rectification and customer downtime.
  • Carry out routine maintenance and repairs in accordance with manufacturer's procedures.
  • Work to the highest standards, surpassing manufacturer's and VOSA standards.
  • Fast and accurate fault diagnosis using the latest diagnostic equipment.
  • Follow company processes by completing all relevant paperwork.
  • Complete thorough safety checks and prepare vehicles for MOTs.
  • Ensure product knowledge and skills are maintained to company requirements.
  • Attend training courses identified and when required.
  • Carry out quality control checks on technician repairs.
  • Ensure housekeeping is kept at the company standard and everyone in the workshop is working to H&S standards set out in our statement and risk assessments.
  • Ensure all jobs are recorded properly, appropriately, and accurately, recording times, ensuring all job cards and service sheets are actioned in the agreed timescales.

About You

To succeed in this role, you will need:

  • City & Guilds/NVQ Level 3 or equivalent in Heavy Vehicle Repair and Maintenance.
  • Proven work experience in diagnostics and problem-solving, servicing, and maintenance.
  • Able to demonstrate relevant knowledge and experience as an HGV Technician – dealership experience preferred.
  • To be able to manage and motivate a team of technicians in their daily activities.
  • To be able to coach and provide support and guidance to your team of technicians.
  • To be able to effectively communicate at all levels, both written and verbally, with internal and external customers.

What We Offer

We offer a competitive salary, sick pay, company events, wellness programme, pension scheme, and 23 days' holiday.

About RH Commercial Vehicles

With over 40 years of experience in the commercial vehicle market, we are the people with all the trucks and vans people need. We're an official Renault Trucks and Isuzu Trucks dealer operating from six sites across the East Midlands.

We are a large and lively team of proud professionals, and our workshop team is the beating heart of our business. Within that team, you will be based at our Northampton site.

To Apply

If you would like to apply for the role, please forward a copy of your CV and covering letter to the relevant contact.

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