Digital Transformation Lead

1 week ago


Redcar, Redcar and Cleveland, United Kingdom Department of Work & Pensions - Digital Full time

Company Overview:

DWP Digital is a leading digital organization that has brought its IT in-house, introducing automation and self-service to digital services, and accelerating public cloud adoption.

We are looking for a skilled Senior IT Service Manager to drive analysis and resolution of complex issues, enlisting support and escalating where appropriate to relevant IT service functions.

The successful candidate will be responsible for delivering high-quality and value-driven support for digital products and services used by millions of people and 100,000 DWP colleagues.

This role involves managing end-to-end service performance, overseeing contracts with third-party suppliers, and monitoring compliance with SLAs through regular reporting and analysis.

Salary and Benefits:

The salary range for this role is £42,614-£45,081 per annum, plus benefits including a generous pension scheme, flexible working arrangements, and opportunities for professional development.

Job Description:

  • Implement ongoing service improvements aligned with quality, risk, and security standards.
  • Manage stakeholder relationships and ensure Products and Services deliver the best value for money in meeting business and user requirements.
  • Provide guidance and respond effectively to queries about Product/Service design and policy.

Required Skills and Qualifications:

  • Proven IT service management experience, preferably within a framework such as ITIL.
  • Independent capability in managing digital products/services and reporting.
  • Experience in budgeting and financial forecasting.

Preferred Qualification: ITIL 4 certification is encouraged for applicants.



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