Aftersales Support Specialist

1 week ago


Wigan, Wigan, United Kingdom Universal Business Team Full time

We are seeking a highly skilled Service Advisor to join our team at Universal Business Team in Wigan. This role requires someone who is dynamic and forward-thinking, with excellent organisational skills and the ability to handle pressure in a fast-paced environment.

Key Responsibilities:
  • Field incoming service requests and technical queries from customers and engineers
  • Schedule engineer attendance and communicate with customers regarding scheduling and documentation
  • Promote the business and build positive relationships with customers
  • Liaise with engineers and sub-contractors to ensure timely completion of work
  • Manage parts and stock, and assist in resolving customer complaints

Requirements:

  • Excellent customer service skills
  • Ability to work under pressure and meet deadlines
  • Strong organisational and communication skills
  • IT literacy and proficiency in Microsoft Office
  • Team player with a positive attitude

Benefits:

Competitive salary and bonus scheme

Free parking and snacks

Flexible working hours and opportunity to work from home



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