Home Care Operations Manager

20 hours ago


Clerkenwell, United Kingdom Draycott Nursing and Care Full time
Opportunity for Career Growth

We are seeking a talented Field Care Supervisor to join our team at Draycott Nursing and Care. This role offers an excellent opportunity for career growth and development in the healthcare sector.

About the Role

This role involves working closely with our carers and clients to ensure the highest standards of care are maintained. The successful candidate will have excellent communication skills, be highly organized, and possess a calm and caring manner.

Key Responsibilities
  • To support carer-facing activities including training, competency assessments, supervisions, conduct follow-ups, and inducting new packages.
  • To support client-facing activities including field complaints, quality checks, audits, kit reviews, care plan updates, and delegated activity by the clinical team.
  • To support our Quality Improvement plans and coach and develop the clinical capability of our field-based staff.
  • To step into urgent packages of care, provide cover for key business activities, and participate in the On-Call service.
Requirements

The ideal candidate should have a minimum of 3 years' hands-on care experience, hold an NVQ Level 3 (ideally Level 4 in Health and Social Care), and be able to work flexibly, including evenings and weekends. In-depth knowledge of care planning, risk assessments, and experience in care planning are essential.



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