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Senior Manager, Enterprise Solutions

4 weeks ago

London, Greater London, United Kingdom Airtable Full time

At Airtable, we are seeking an experienced Senior Manager to lead our Professional Services team in delivering value to Enterprise customers. The ideal candidate will have a proven track record of leading paid services teams and building programs that drive Enterprise product adoption at scale.

As a Senior Manager, you will be responsible for managing a team of Services team members towards quarterly targets, supporting their growth and development, and working closely with our Partner, Sales, and Customer Success teams to refine our approach to service fulfillment.

Key responsibilities include:

  • Directly managing a team of Services team members towards quarterly targets
  • Supporting team growth and development by hiring, training, and coaching top talent
  • Working closely with our Partner, Sales, and Customer Success teams to refine our approach to service fulfillment
  • Achieving and exceeding Services Services attach and bookings targets by effectively partnering with the Sales team
  • Creating and implementing strategies, processes, and resources that enable the team to deliver services in alignment with our services methodology
  • Supporting the development of new offerings such as program management, training, and change management
  • Building out programs that reduce our cost to serve customers at scale
  • Engaging directly with customers to identify requirements and priorities that inform our long-term professional services strategy
  • Serving as project sponsor, providing leadership oversight on critical Enterprise engagements
  • Working with Airtable's Product and Engineering teams to ensure implementation insights inform Airtable's product and platform strategy and roadmap

Requirements include:

  • 4+ years of experience leading and scaling Professional Services or Consulting teams, ideally within a software sales organization
  • 7+ years of experience in professional services, solutions consulting, or customer success, ideally in a high-growth SaaS environment
  • Experience in project management, technical consulting, implementation, and relationship management
  • A proven track record of building scaled programs that lead customers to value
  • Exceptional organizational, operational, and analytical skills, with the ability to make data-driven decisions
  • Excellent communication skills, with the ability to communicate proactively, clearly, and compellingly in written and oral communication

At Airtable, we offer a competitive compensation package, including a generous time off and sick time benefits, transportation and commuter benefits, and a monthly lifestyle wallet to use for benefits such as personal fitness, pet care, and nutrition coaching. We also offer supplemental reimbursement for Gender Affirmation procedures and services, and access to online tools for legal forms.

We are committed to creating a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives, and strive to create a pleasant and supportive place to work.