IT Support Specialist

3 weeks ago


Hartlepool, Hartlepool, United Kingdom JW Lees Full time

IT Support Engineer Role


JW Lees is seeking a skilled IT Support Engineer to join our IT Team based at the Brewery in Middleton. As an IT Support Engineer, you will be responsible for supporting everything tech and IT within our support office and managed estate.



Key Responsibilities:

  • Support and management of the organisation's user-based IT environment, both hardware and software
  • Operation of the IT Support Desk ensuring correct pathway to IT services
  • Support, management and maintenance of the organisation's IT infrastructure and remote management of all sites IT installation
  • Proactive maintenance of all sites including regular site visits
  • Liaison with 3rd party suppliers and service providers ensuring service levels are maintained
  • Advising users of best use of IT facilities
  • Adherence to security best practices to ensure the security of the organisation's data and property


Requirements:

  • Experience in understanding business needs in relation to IT
  • Relevant experience in IT, supporting desktop computing and its associated environments
  • A proven understanding of the need for customer service, providing exemplary response and ownership of issues raised throughout the lifecycle of an incident or problem
  • Requires a sound applied and theoretical knowledge of Microsoft operating systems
  • A good working knowledge of Microsoft Active Directory
  • A good working knowledge of server technologies VMWare and Office365
  • Sound working knowledge of TCP/IP and internet technologies
  • Highly motivated self-starter, able to work on own initiative
  • A full driving license and ability to use own car for business purposes
  • Previous experience of IT in a retail or hospitality environment & an understanding of the Data Protection Act and PCIDSS would be highly desirable


About JW Lees

JW Lees is a proud family-owned business with nearly 200 years of history. We are passionate about great beer, fantastic food, and memorable experiences. Our six values are at the heart of everything we do: Proud, Savvy, Honest, Passionate, Personal, and Together.



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