Financial Claims Assessor
6 days ago
We are seeking a highly experienced Financial Assessment professional to join our Housing Benefit / Financial Assessment team.
The main objective of this role is to review and assess the Housing Benefit claims of our existing and potential new caseload of supported (exempt) accommodation tenants and providers, ensuring compliance with subsidy rules and regulations.
This position requires a high degree of autonomy, working closely with the Fraud Investigator and Housing Reviewing Officers and Inspector to challenge and verify provider and tenant eligibility.
A strong focus on customer satisfaction, effective communication, and conflict resolution is essential in this role.
Key Responsibilities:- Review, scrutinise, and assess Housing Benefit claims for eligible rent, service charges, and company accounts.
- Challenge and verify provider and tenant eligibility, utilising Civica Open Revenues and D360 as required.
- Respond to members' enquiries and complaints, as well as reconsiderations and appeals, resolving issues promptly and efficiently.
- Proven experience in assessing Housing Benefit claims, including exempt accommodation, with a successful track record of continuous performance improvement.
- Excellent written and oral communication skills, enabling effective communication of complex matters to staff and customers.
- A good understanding of housing benefit subsidy rules, with experience in using Civica Open Revenues and D360 highly desirable.
- Ability to balance competing pressures, maximising the effectiveness of the organisation's outcomes.
£48,500 - £58,000 per annum, depending on experience, plus comprehensive benefits package.
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