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Senior Data Analyst, Customer Success Expert
2 months ago
Deel is a global platform that enables businesses to hire and manage talent from anywhere in the world. Our mission is to break down hiring borders and connect companies with the best talent worldwide.
The RoleWe are seeking a Senior Data Analyst to join our Customer Success team. As a key member of our data team, you will work closely with data engineers, analytics engineers, and analysts to develop our data tool. You will drive the direction of our churn and retention data models and reporting infrastructure, building dashboards in Looker.
Responsibilities- Develop and maintain data models and reporting infrastructure to support customer success initiatives
- Collaborate with senior CS stakeholders to drive business decisions
- Own data enrichment of our customer success tooling to ensure CS agents have the right insights
- Define, quality, and reliability for key business metrics, such as NRR and Churn
- Develop customer success performance and productivity metrics
- Work with analytics engineering to develop customer-centric dbt models
- Collaborate with data science to refine models on churn-risk and customer sentiment
- Bachelor's degree in Math, Economics, CS, or another STEM field
- At least 5 years of experience in an analytical role
- Experience working for a B2B SaaS company
- Excellent communication skills and ability to tell compelling stories with data
- Expert in SQL and Looker (or similar visualization tooling)
- Experience with data modeling and metrics design
- You have experience with dbt and LookML
- You have experience using customer data platforms like Gainsight or Vitally
- You have experience with version control tools like GitHub or GitLab
- You have experience working for fast-growing B2B SaaS companies
- You have experience with customer analytics
We offer a comprehensive total rewards package that includes competitive pay, scalable benefits, and perks. Our workforce deserves fair and competitive pay that meets them where they are.
We're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
