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Senior Data Analyst, Customer Success Expert
4 weeks ago
Deel is a global company that helps businesses hire anyone, anywhere, easily. Our platform connects companies with talent worldwide, fostering a diverse global economy.
The RoleWe're seeking a Senior Data Analyst to join our Customer Success team. As a key member of our data team, you'll work closely with CS leadership and teams across the globe to drive higher customer engagement, lower churn, and ultimately more profitability.
Key Responsibilities:- Develop and maintain our customer success data models and reporting infrastructure in Looker.
- Own data enrichment of our customer success tooling to ensure CS agents have the right insights at their disposal.
- Define, quality, and reliability for key business metrics, like NRR and Churn.
- Develop customer success performance and productivity metrics.
- Collaborate with analytics engineering to develop customer-centric dbt models like segmentation and time-perspectives.
- Build reporting in Looker, from highly curated and formatted dashboards to highly customizable self-service frameworks.
- Bachelor's degree in Math, Economics, CS, or another STEM field.
- At least 5 years of experience in an analytical role.
- Experience working for a B2B SaaS company.
- Excellent communication skills, with the ability to tell simple, compelling stories with data.
- Expert in SQL and Looker (or similar visualization tooling).
- Some experience in data modeling and metrics design.
- You have experience with dbt and LookML.
- You've worked with customer data platforms like Gainsight or Vitally.
- You have experience with version control tools like GitHub or GitLab.
- You've worked for fast-growing B2B SaaS companies.
- You have experience in customer analytics.
We offer a competitive salary, scalable benefits, and perks that reflect our commitment to inclusivity and access for all. You'll enjoy provided computer equipment, stock grant opportunities, and additional perks based on your employment status and location. We also offer the flexibility of remote work, including WeWork access where available.
At Deel, we're an equal-opportunity employer that values diversity and encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.
