Lifts Operations Leadership Opportunity

3 weeks ago


London, Greater London, United Kingdom KONE Full time

We are seeking an experienced Service Operations Manager to lead our maintenance operations in London and the surrounding areas. This is an exciting opportunity for individuals with a strong background in management, excellent communication skills, and a passion for delivering high-quality services.

Key Responsibilities
  1. Ensure the safety of employees and end-users by maintaining a proactive mindset towards safety.
  2. Lead the maintenance operations team to deliver quality and profitable service delivery.
  3. Set and manage individual targets and action plans, ensuring regular reviews and follow-up.
  4. Audit and implement necessary corrective actions to maintain safety and business processes.
  5. Mange team performance, ensuring orders are received on time and monetary targets are met.
  6. Coach and develop supervisors to be customer-centric, with a focus on accelerating customer experience throughout the contract lifecycle.

This role requires strong leadership and people management skills, as well as excellent communication and problem-solving abilities. The ideal candidate will have managerial and operational experience, with a proven track record of coaching and developing teams.

What We Offer

As a Service Operations Manager at KONE, you can expect a competitive salary, 25 days holiday, 8 additional Bank Holidays, and a range of benefits including a pension scheme, development opportunities, and a bonus scheme. You will also have access to a company car, private medical insurance, and KONE discounts.

Estimated salary: £60,000 - £80,000 per annum, depending on experience.



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