Responsive Customer Service Assistant
2 weeks ago
We are seeking a highly motivated and organised individual to join our patient experience team as a Responsive Customer Service Assistant at University Hospitals Birmingham.
In this role, you will be responsible for providing a responsive and customer-focused support to patients and staff, including analysing patient feedback from local and national surveys and identifying trends and areas for improvement.
Salary: £23,000 - £28,000 per annum
Key Responsibilities:
- Analyse patient feedback from local and national surveys
- Identify trends and areas for improvement
- Communicate effectively with patients, carers, and the public
- Provide administrative support as required
Requirements:
- Business Administration NVQ level 3 or equivalent experience
- Strong communication and organisational skills
- Proficiency in Microsoft Office applications
- Able to work in a fast-paced environment
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