Senior Business Analyst

4 weeks ago

Manchester, United Kingdom UK Home Office Full time
About the Role

As a Senior Business Analyst at the UK Home Office, you will play a key role in supporting the implementation of effective IT Operations Management (ITOM) solutions on the ServiceNow toolset. You will lead small to medium-sized projects and be part of a team of analysts on larger, more complex projects, leading on specific epics/high-level requirements. Your primary focus will be on ensuring outcomes are aligned with the service vision and business strategy by connecting the current and future business models, while delivering towards achieving the business architecture strategy.

Key Responsibilities

- Support the agile delivery of new and enhanced features onto the ServiceNow platform that align with positive business outcomes.
- Be a champion of the ServiceNow Product Owner's strategic vision.
- Keep up to date with ServiceNow training and product documentation and identify where new features will deliver the business requirement.
- Provide support for the ServiceNow platform, ensuring that it is patched and maintained appropriately, and managing user access requests.
- On-board new services to ServiceNow.
- Provision online end-user ServiceNow training to ensure customers understand how to interact with the tool.
- Work with key stakeholders to define business requirements and identify solutions to address them through ServiceNow.

About You

To be successful in this role, you will have a demonstrable skill or strong experience in:
  • Understanding the ITOM (visibility and health) capabilities within ServiceNow and practical experience of supporting their implementation within a medium/large organisation.
  • Working with the ServiceNow Configuration Management Database (CMDB) and wider Common Services Data Model (CSDM), understanding its architecture and technical construct.
  • Being able to learn and understand new technologies, such as cloud and containerisation, to a level sufficient to support the implementation of ServiceNow integrations with these technologies.
  • Promoting and building strong relationships with a broad range of people (technical and non-technical), and applying proven communication, and analytical skills to ensure the team's plans and objectives are achieved.
  • Constructively challenging, negotiating and persuading different stakeholders to achieve a consensus in opinion.
  • Promoting working as a team, contributing ideas and opinions in a flat non-hierarchical structure, and advocating to external people on the team's behalf.

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