Customer Service Representative

3 weeks ago

Croydon, Greater London, United Kingdom Tesco Full time

About the Role

We are seeking a dedicated and customer-focused individual to join our Tesco store team as a Colleague. As a Colleague, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.

Key Responsibilities

  • Provide excellent customer service, greeting customers with a smile and serving them with pride
  • Build rapport with customers, ensuring they have a great shopping experience
  • Take the initiative to make decisions that are right for our customers
  • Work collaboratively with colleagues to achieve store goals and objectives
  • Be knowledgeable about store products and services, making recommendations to customers
  • Handle products with care to maintain quality and ensure they reach customers in the best condition
  • Participate in seasonal, community, and charity events, creating a great inclusive atmosphere
  • Be knowledgeable about store performance, understanding your role and contributing to driving service and sales

What We Offer

  • Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months
  • Request flexible working from day one
  • 10% off and 15% at pay day weekends with your Colleague Clubcard
  • Access to free wellbeing services and a range of resources to support your mind, body, and life
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
  • Uniform provided and policies to support you for all of life's moments, big and small

Requirements

  • A passion for delivering great service and building rapport with customers
  • The ability to work well within a team and communicate openly with others
  • To take the initiative and make decisions that are right for our customers
  • Be at work on time, well presented, and ready to be a brand ambassador

Why Join Us?

At Tesco, we value our colleagues and offer a range of benefits and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering great service, we would love to hear from you.

Our Values

We are committed to living our values, making everyone feel welcome, and always following our policies. If you share our values and are looking for a rewarding career, please apply today.

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