Part-time IT Support Professional

2 days ago


Maidenhead, Windsor and Maidenhead, United Kingdom Dahua UK & Ireland Full time
About the Role

Dahua UK & Ireland is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for delivering high-quality products, solutions, and services to our customers.

Key Responsibilities
  • Providing technical support to customers on all aspects of video surveillance equipment
  • Cooperating with R&D on troubleshooting and integration with third-party companies for VMS and CCTV hardware
  • Diagnosing faults and undertaking repair of video surveillance equipment
  • Introducing new product features to Channel Customers and helping them select products
  • Prior experience in a technical support role and confident public speaking skills
Requirements
  • A minimum of a bachelor's degree in Engineering or a similar relevant field
  • Knowledge of CCTV, alarm, access control, door entry, video conference, VMS, cloud storage, video wall, video/audio matrix, network, and AIoT Products
  • Project experience in smart city, intelligent transportation, retail, smart building, and telecommunication
  • Proven technical support experience in the security or related industry
  • Proficiency in Chinese Mandarin and English
Benefits

We offer a competitive salary of £30,000 - £35,000 per annum, depending on experience, plus a range of benefits including a full, clean UK driving license.



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