Retail Team Leader

1 month ago

York, York City, United Kingdom Superdry careers Full time

{"h3">**Job Description**

At Superdry, we're on a mission to deliver an amazing customer brand experience in store. As a Brand Lead, you'll be a genuine ambassador for our brand, supporting the management team to motivate and lead the associate's team to smash store targets and drive excellence in their store, across all areas.

**Key Responsibilities:**

* Passionately use your local knowledge and sales expertise to deliver the ultimate brand experience.
* Confidently make important decisions about what's best for our consumers, including taking on ownership for handling consumer issues in store.
* Be a brand ambassador by role modelling our behaviours, values, and style.
* Be a positive role model for others, building trust through collaboration and open and honest communication.
* Take pride in store appearance and embrace the Superdry store look, ensuring your store looks amazing.
* Take ownership for delivering the business objectives set by the Store Leader, coaching the team to deliver the retail standards and service expectations.
* Maintain a good commercial awareness of your store, understanding the KPI's required and bring fresh ideas to the leadership team to drive performance against them.
* Hold keys for the store and take responsibility for opening and closing, including cash handling.

**People Management:**

* Support in the day-to-day supervision of the team.
* Give clear direction to focus team activity on and off the shop floor, inspire and engage associates to achieve daily targets and review their progress.
* Lead the team, with the managers, to hit store targets and ensure your store is a great place to work.
* Provide timely feedback to associates, recognising success and positively challenging poor performance. Contribute to the business talent review process and any formal performance review.

**Ideal Candidate:**

* Experienced in retail/sales and operations in store and ready to step up.
* All about our brand and consumers with the ability to create memorable experiences for every customer.
* Exposure to people management activities.
* A creative thinker, always searching for the best possible solution in every situation.

**Package Description:**

* A competitive hourly rate.
* 20 days holiday plus your birthday day off.
* A new style obsessed Superdry wardrobe with our generous clothing allowance.
* Amazing staff discount with up to 50% online and in store.
* Flexible working patterns including 4 day working for full time.
* Style and Service obsession fuelled by our awesome training and development.
* Pension contributions.
* Life assurance.

We're on an exciting journey to reset our brand and return to our design-led roots, and we're looking for talented people to join us on this journey.

If you're passionate about delivering an amazing customer brand experience and have the skills and experience to match, we'd love to hear from you.

**What We Offer:**

* A competitive salary and benefits package.
* Opportunities for career development and progression.
* A dynamic and supportive work environment.
* The chance to be part of a global brand with a rich history and a bright future.

**How to Apply:**

If you're interested in this exciting opportunity, please submit your application through our website.

We can't wait to hear from you

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