Customer Service Representative
24 hours ago
This is a fantastic opportunity for a customer-focused individual who thrives in a fast-paced environment. As a Customer Service Representative, you will be the first point of contact for our guests, providing exceptional service and support to ensure their experience is seamless.
The ideal candidate will possess excellent communication skills, a proactive approach, and the ability to work independently with minimal supervision.
Salary: £13.05 per hour (estimated annual salary: £27,360)
Job Description
- Provide consistently friendly and professional service to all guests, following protocols for phone, email, and face-to-face interactions.
- Anticipate guest needs and exceed expectations by being proactive in assisting with requests.
- Become proficient in operating various systems, including PMS, ResDiary, MindBody, and Microsoft Office.
- Collaborate with other departments to ensure seamless service and guest experience across the business.
- Process payments accurately and confidently, maintaining discretion.
- Maintain a positive and energetic attitude, contributing to a pleasant working atmosphere.
- Show flexibility in adapting to a wide range of duties, including administrative and operational tasks.
- Ensure front office areas are kept clean and tidy throughout shifts.
- Be punctual and impeccably groomed for every shift.
- Assist other areas of the business as needed, demonstrating flexibility and a willingness to learn.
To succeed in this role, you will need:
- Exceptional communication skills
- Proactive luxury customer service
- Strong time management abilities
- A valid UK driving license
- Familiarity with Microsoft Office
We offer a range of benefits to support your well-being and career growth:
- Discounts on products, treatments, and dining experiences from day one
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