Professional Field Service Engineer
5 days ago
We are seeking a highly skilled Professional Field Service Engineer to join our team in Central London. As a key member of our technical services team, you will be responsible for the repair, installation, and servicing of medical technology equipment and associated software solutions.
Key Responsibilities:
- Repair, Installation & Service: Train in the repair, installation, and servicing of medical technology equipment and associated software solutions.
- Technical Issue Resolution: Diagnose and resolve technical issues related to equipment, software applications, IT networks, servers, and cloud-based technologies.
- Remote Support: Provide remote troubleshooting and repair services, ensuring quick and efficient issue resolution.
- Lifecycle Management: Support product and solution lifecycle management, from site surveys to decommissioning and disposal.
- Product & Software Modifications: Implement product updates, modifications, and regulatory updates.
- Technical Expertise Development: Gain advanced knowledge and understanding of products and solutions through training and practical experience.
- Travel & Efficiency: Willingness to travel and stay away from home to ensure efficient service delivery.
- Collaboration with 2nd-Level Support: Communicate effectively with second-level support teams to report and resolve technical issues.
- Stock Management: Effectively manage car boot stock to reduce Mean Time to Repair (MTTR) and improve First Time Fix Rate (FTFR).
- Customer Engagement: Maintain high levels of customer engagement, manage expectations, and promote service offerings.
- Brand Representation: Act as a brand ambassador, embodying professionalism and delivering exceptional service.
Benefits:
- Paid Holiday: 25 days paid holiday plus bank holidays per annum, plus Christmas closure, with additional days for long service.
- Company Sick Pay: Comprehensive company sick pay scheme.
- Pension Scheme: Standard Life Pension (Salary Sacrifice Scheme) with 8.5% employer contribution.
- Healthcare Benefits: Bupa Healthcare and Medicash Level 1 benefit, with company-paid single membership and family addition option.
- Family-Friendly Policies: Competitive family-friendly policies, including agile/hybrid working and flexitime.
- Discretionary Pay Reviews: Discretionary pay reviews and opportunities for career development.
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