Holiday Bookings and Guest Services Director
3 weeks ago
We are seeking a highly skilled and experienced Holiday Bookings and Guest Services Manager to join our team at Holkham Hall.
Key Responsibilities:
- Drive holiday bookings and manage reception, retail, and housekeeping operations.
- Develop and implement strategies to increase sales and improve customer satisfaction.
- Lead a team of staff to provide exceptional customer service and ensure a seamless guest experience.
- Manage budgets and resources to optimize efficiency and profitability.
Requirements:
- Proven experience in a similar role, with a strong track record of driving sales and improving customer satisfaction.
- Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- Strong analytical and problem-solving skills, with the ability to manage budgets and resources effectively.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
About Us:
Holkham Hall is a leading holiday park situated in a beautiful location. We offer a range of accommodation options and activities, and are committed to providing exceptional customer service and a memorable guest experience.
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