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Case Handler

2 months ago


Clevedon, North Somerset, United Kingdom Alexander Mae (Bristol) Ltd Full time
About the Role

We are seeking a highly skilled Case Handler to join our team at Alexander Mae (Bristol) Ltd in Clevedon, North Somerset. As a Case Handler, you will be responsible for managing cases efficiently from providing nominations, instructing experts, and arranging appointments to sourcing medical records and obtaining reports.

Key Responsibilities
  • Provide outstanding customer service to customers and their clients in the Personal Injury process.
  • Manage cases efficiently, ensuring timely and accurate completion of tasks.
  • Liaise with professionals such as solicitors, accredited medico-legal experts, and claimants.
  • Coordinate and manage the booking of appointments, ensuring claimants are informed through various means of communication.
  • Ensure instructed medico-legal experts have all necessary paperwork, including medical records.
  • Obtain reports in a timely manner, completing necessary checks to ensure CPR compliance and fitness for purpose.
  • Undertake training in areas of case management to follow Company Policies and Procedures.
  • Ensure database entries are up to date and files are kept in good working order.
  • Build relationships with solicitors through effective communication, providing regular updates on case progress.
  • Diary, communicate, and track deadlines.
  • Work as part of a team to complete daily allocations, workflows, and meet performance expectations.
Requirements
  • Excellent customer care skills.
  • Good IT skills.
  • Fantastic team player.
  • Excellent communication skills.
  • Great eye for detail.
  • Organised.
About Us

Alexander Mae (Bristol) Ltd is a national Medical Reporting Organisation that combines clinical excellence with exceptional service quality. We place great emphasis on accountable business practices, including employee profit share and charitable trust.

What We Offer

We offer a competitive salary of £23,000 and a full-time position in our Clevedon office.