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Pension Administration Team Lead

2 months ago

Birmingham, Birmingham, United Kingdom Hymans Robertson Full time
About the Role

We are seeking an experienced Team Leader to join our dynamic Third Party Administration (TPA) department in Birmingham. As a key member of our Client Services team, you will play a vital role in delivering market-leading services to our clients and members.

Key Responsibilities
  • Manage daily work streams and ensure team capacity is in place to deliver.
  • Be the principal point of contact for team members regarding clients.
  • Represent the team on operational matters during Trustee meetings.
  • Maintain chargeability targets and prepare monthly fee invoices.
  • Report on progress and any risks to the Administration Manager.
  • Continuously improve workflows and practices.
  • Take the lead on complex cases.
  • Maintain working knowledge of all systems, products, and clients.
Requirements
  • Previous experience in day-to-day pension administration and working on DB, DC, and CARE pension arrangements.
  • Strong commercial awareness of the UK Pensions Market and up-to-date knowledge of relevant pension legislation.
  • Experience with Pensions Administration systems and team/workflow management.
  • Exceptional communication skills and experience of leading a team.
What We Offer
  • A competitive salary and access to our profit share scheme.
  • A flexible selection of employee benefits.
  • A collaborative and encouraging work environment.
  • On-site mental health and wellbeing assistance.
  • Hybrid working arrangements.