Pension Administration Team Manager

3 weeks ago

Birmingham, Birmingham, United Kingdom Hymans Robertson Full time

The Role

We are seeking an experienced Team Leader to join our dynamic Client Services team in Birmingham. As a key member of our Third Party Administration (TPA) department, you will play a vital role in delivering market-leading services to our clients and members.

Your Key Responsibilities

  • Manage a schedule of deliverables, prioritizing work and ensuring team capacity to meet client needs.
  • Be the primary point of contact for team members regarding clients, providing guidance and support as needed.
  • Represent the team on operational matters during Trustee meetings, ensuring effective communication and collaboration.
  • Maintain chargeability targets, identifying work outside agreed fee basis and preparing monthly fee invoices.
  • Report on progress and any risks to the Administration Manager, ensuring timely and effective issue resolution.
  • Continuously improve workflows and practices, identifying opportunities for process enhancements and implementing changes as needed.
  • Take the lead on complex cases, providing expert guidance and support to team members.
  • Maintain a working knowledge of all systems, products, and clients, ensuring up-to-date expertise and effective service delivery.

Your Skills and Experience

  • Previous experience in day-to-day pension administration, with a strong understanding of DB, DC, and CARE pension arrangements.
  • Strong commercial awareness of the UK Pensions Market, with up-to-date knowledge of relevant pension legislation, technical developments, and industry best practice.
  • Experience with Pensions Administration systems, such as UPM or similar.
  • Experience in team and workflow management, with a focus on compliance with service quality standards.
  • Exceptional communication skills, with the ability to clearly and concisely communicate with clients, members, and colleagues.
  • Experience leading a team, with a collaborative and consultative approach.

What We Offer

  • A competitive salary and access to our profit share scheme.
  • A flexible selection of employee benefits, tailored to your lifestyle and needs.
  • A collaborative and encouraging work environment, where your ideas and thinking are valued.
  • On-site mental health and wellbeing assistance.
  • A commitment to your development, with mentoring opportunities and access to our award-winning learning portal, Aspire.
  • Regular social activities and three days paid volunteering leave each year.
  • Hybrid working, allowing you to balance work and personal life.

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