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ServiceNow ITSM and SAM Expert

2 months ago

London, Greater London, United Kingdom Square One Resources Full time

Job Title: ServiceNow Consultant and Developer

Location: Remote/UK based with occasional travel

Salary/Rate: Up to £650 per day INSIDE IR35

Job Type: Contract

Company Introduction:

We are excited to partner with a leading consultancy client in the sector, who are seeking a skilled ServiceNow Developer to join their team for a twelve-month contract. This is an excellent opportunity to work with a renowned company and contribute to the implementation of ServiceNow solutions.

Job Responsibilities/Objectives:

  1. ServiceNow Implementation: End-to-end implementation, integrations, and configuration of various ServiceNow modules, including ITSM and SAM.
  2. Solution Architecture: Creation of solution architecture design documents, including High-Level Design (HLD) and Low-Level Design (LLD), and data models.
  3. Technical Setup: Setup of Mid-Servers and other technical prerequisites for ServiceNow implementation.
  4. Implementation Strategies: Creation of implementation strategies and roadmaps, mapping business requirements with ServiceNow capabilities.
  5. ServiceNow Installation and Commissioning: ServiceNow installation, commissioning, and testing, including documentation and User Acceptance Testing (UAT) criteria definition and tracking.
  6. ServiceNow Configuration and Population: Configuration and population of ServiceNow data collection, software vendor onboarding, discrepancy reporting, and interfaces.
  7. ITOM Agents and Discovery Capabilities: Identification and deployment of ITOM agents and/or discovery capabilities.
  8. Hardware Contracts and Software Licence Entitlement: Import and configuration of hardware contracts and software licence entitlement, including custom license metrics.
  9. Reconciliation and Reclamation: Perform reconciliation to ascertain usage and compliance positions are accurate and complete, and develop reclamation/re-harvesting rules.
  10. ServiceNow Customisations: Customisations of ServiceNow, including custom licence metrics, custom tables, reports, and dashboards aligned to key HAM and SAM roles/personas.
  11. Process Design and Implementation: Support with the design and implementation/automation of SAM and HAM processes and IT Service Management (ITSM) workflows.
  12. ServiceNow Maintenance and Monitoring: ServiceNow maintenance and monitoring, including implementation of updates, data integrity checks, and performance monitoring.

Requirements:

Applicants should have experience in ServiceNow implementation, configuration, and customisation, as well as strong technical skills and knowledge of ITSM and SAM processes.