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Apprentice IT Support Specialist
2 months ago
We are seeking a skilled Service Desk Engineer to join our client's busy team in the West Sussex area, close to Gatwick Airport. As a Service Desk Engineer, you will be responsible for troubleshooting and resolving hardware, software, and networking issues over the telephone or desk-side.
Key Responsibilities- Provide technical support and assistance to clients via phone, email, or in-person
- Identify and resolve hardware, software, and networking issues in a timely and efficient manner
- Collaborate with internal teams to resolve complex technical issues
- Document and track technical issues and resolutions
- ITIL Accreditation or working towards
- Windows 7 and MS Office 2010/2013 experience
- 1st or 2nd Line Support experience
- Avaya/IPT and Citrix experience
- Exchange 2010 and Wireless Networking experience
Please get in touch for further details on this exciting contract opportunity.