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Bilingual Customer Service Representative

2 months ago

London, Greater London, United Kingdom StockX Full time

Empower Global Connections

At StockX, we're on a mission to connect our customers to culture through their passions. As a Bilingual Customer Service Specialist, you'll be a vital part of our team, helping our European customers navigate our services with ease.

What You'll Do

  • Provide exceptional customer service and support for our European customers
  • Take ownership of individual customer queries, collaborating with internal stakeholders to ensure positive outcomes
  • Manage the order fulfillment process, ensuring seamless customer experiences
  • Listen and respond to customer needs and concerns, providing solutions and support
  • Research and resolve customer queries, updating system accounts accordingly
  • Record customer conversations and actions taken, driving continuous improvement
  • Contribute to improving customer service by monitoring support communications
  • Be flexible and willing to support other areas across the business as needed

About You

  • Experience in customer service or call center environments
  • Bilingual in English & French (written and verbal)
  • High school diploma or equivalent
  • Excellent written, verbal, and interpersonal communication skills
  • Proven ability to handle various contact types, including chat, email, and voice calls
  • Situational awareness to identify and escalate matters requiring urgent attention

Location & Working Hours

Hybrid or remote, with occasional travel to our Soho office

Variable shifts, including evenings and weekends