Resident Experience Coordinator

2 days ago


Esher, Surrey, United Kingdom NHS Full time

We are seeking an experienced Customer Service professional to join our team as a Concierge at Avery Healthcare's location. This is an exciting opportunity to provide exceptional service to our residents and their families. Estimated salary for this position is £25,000 - £30,000 per annum, depending on experience.

About the Role

As a Concierge, you will be responsible for creating a positive first impression of Avery Healthcare by answering calls, greeting visitors, and providing high-quality service to residents. You will also monitor the Bistro area, handle resident requests and queries, and complete administrative tasks as required.

Main Responsibilities
  1. Greet and direct all visitors, making them feel welcome and valued.
  2. Monitor the Bistro area to ensure it is clean, tidy, and well-stocked with refreshments.
  3. Handle resident requests and queries efficiently and effectively.
  4. Complete administrative duties as required, such as data entry and filing.
What We're Looking For

We are looking for a skilled and experienced Customer Service professional who can provide exceptional service to our residents and their families. Our ideal candidate will possess:

  • Excellent written and verbal communication skills.
  • The ability to handle multiple priorities and work under pressure.
  • Good organisational skills and attention to detail.
  • Previous experience in a customer service position, preferably in a healthcare setting.
Requirements

Please note this role requires:

  • A DBS Disclosure check, which will be met by Avery Healthcare.
  • Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.



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