Resident Experience Coordinator
2 days ago
We are seeking an experienced Customer Service professional to join our team as a Concierge at Avery Healthcare's location. This is an exciting opportunity to provide exceptional service to our residents and their families. Estimated salary for this position is £25,000 - £30,000 per annum, depending on experience.
About the RoleAs a Concierge, you will be responsible for creating a positive first impression of Avery Healthcare by answering calls, greeting visitors, and providing high-quality service to residents. You will also monitor the Bistro area, handle resident requests and queries, and complete administrative tasks as required.
Main Responsibilities- Greet and direct all visitors, making them feel welcome and valued.
- Monitor the Bistro area to ensure it is clean, tidy, and well-stocked with refreshments.
- Handle resident requests and queries efficiently and effectively.
- Complete administrative duties as required, such as data entry and filing.
We are looking for a skilled and experienced Customer Service professional who can provide exceptional service to our residents and their families. Our ideal candidate will possess:
- Excellent written and verbal communication skills.
- The ability to handle multiple priorities and work under pressure.
- Good organisational skills and attention to detail.
- Previous experience in a customer service position, preferably in a healthcare setting.
Please note this role requires:
- A DBS Disclosure check, which will be met by Avery Healthcare.
- Proof of eligibility to work in the UK.
This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.
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